Website Maintenance Plans2020-12-29T17:31:16+00:00

Website Maintenance

Select the maintenance plan that best suits your needs…

Basic Package

  • Providing you with Website Piece of Mind
  • 2 hours of Content Support
  • Support through Email
  • Nightly Cloud Backups
  • WordPress Core Updates
  • WordPress Theme Updates
  • WordPress Plug-in Updates
  • SSL Certificate
  • CAPTCHA Form Integration

Protection Package

  • Security options to ensure your website is protected. Includes everything in the Basic Package +
  • additional 2 hours of Content Support
  • Chat Support
  • Bot Protection
  • Broken Link Report/Updates
  • Security & Firewall Protection
  • Malware Protection

Ultimate Package

  • Additional analytics, website optimization and support contact options. Includes everything in the Protection Package +
  • Additional 2 hours of Content Support
  • Google Analytics Reporting
  • Website Speed Optimization
  • Monthly Website Phone Review

Frequently Asked Questions

We understand that websites are not the easiest things to understand. If this wasn’t our job to do I know we’d have questions about this too. Find answers to some of the most common questions we get. If you don’t find the answer you need, send us an email or schedule a time to talk with us.

What does “Content Support” mean?2020-12-29T17:17:28+00:00

“Content Support” means the creation of new content or updates to existing content on your website. This could be a new blog post, a news article, a new product, a new page, a new photo gallery, etc. Our team will review your content and confirm that it is optimized (images are resized and compressed for the web), is responsive to the various screen (mobile, desktop and tablet) environments, accessible to people with disabilities and has no spelling mistakes.

What if my site breaks?2020-12-29T17:18:43+00:00

All of our plans include backups of your website. The site is backed up early every morning and backups are keeping for 7 days. If your site breaks due to a content update that was done we can restore the site to the way it was the previous day.

What if the updates I request require more than the “Content Support” hours I have?2020-12-29T17:18:07+00:00

No problem. We charge a $75 hourly fee if you require more time than you have in your plan. When a job is sent to us that is out of scope we will send you a quote for your approval before we proceed. This protects you from getting a SURPRISE invoice – not a situation we ever want to put you in.

How long does it take to update my website if I provide you with content?2020-12-29T17:13:57+00:00

Depending on the complexity, our intent is to have the content posted online the same day it is provided. We recommend that you alert us before you send the content and we’ll make sure we schedule it in for the day you want to have it online.

What if I want to cancel my support plan?2020-12-29T17:03:39+00:00

You are free to cancel your plan at any time – we have no intention of keeping you stuck in anything you don’t need or don’t want. Send us an email and we’ll proceed to cancel your next payments immediately.

Can I switch plans?2020-12-29T17:19:15+00:00

Absolutely! You can upgrade or downgrade your support plan at any time. Send us an email and we’ll adjust the plan and update the cost immediately.

What happens on the monthly website phone review?2020-12-29T17:15:12+00:00

We want to make sure that your website is doing everything you need it to for your organization. On this call we will review anything that you have questions about and look ahead to help you prepare for any changes that may need to be done. This is also a great time for you to ask us for advice!

Do you offer a discount if I want to pay annually instead of monthly?2020-12-29T17:18:58+00:00

Yes we do. If you pay for 1 year in advance, we will provide you with a 10% reduction in the total cost of the maintenance plan you select. If you decide to cancel within that year however, we will reimburse you for the unused months minus the 10% discount for the months used.

Let’s Make
Things Happen

Contact us today to learn how we can help you improve your online presence.

The team at Pixelera is fabulous. They helped us unlock our potential online. We have experienced an amazing increase in website response due to their progressive approach.”

Jeanette Lewis